Most ethical organizations and businesses use employee monitoring as a way to protect their business. With the Internet at the fingertips of anyone who has access to a computer, certain preventative measures must be in place to protect the bottom line. I’m sure that anyone who owns a business and works hard to protect his or her reputation and ensure its profitability understands the need for employee surveillance.
As Americans, we pride ourselves on our freedom, and anything that interferes with our freedom is looked at as a violation of our Constitutional Rights. This is true in all aspects of American life. However, after the devastating 9/11 attacks, Americans learned to give up some of those freedoms for “safety” from potential terrorist attacks. The advancement of technology and lack of perceived privacy has brought us to another place where monitoring and screening is done often in the name of protection: our jobs and the workplace.
One cannot blame a businessman for adopting surveillance measures in order to ensure that business is functioning at the top of the profit margin. That’s why most businesses exist: to make money. Of course there are altruistic reasons as well, such as providing necessary services to the public or running a non-profit organization for an important cause. No matter what the business is, leaders want and expect a high level of professionalism, courtesy, and productivity from their workers. The time used on the job needs to be spent moving the company forward. This means utilizing resources appropriately, using time on the job for work related goals, and ensuring the survivability of the business in a very competitive environment. Happy, hard-working employees are the backbone of a great
business. I think we can all reflect back to a time (or the present) when we have or presently work alongside someone who is a “slacker.” This is a disservice to every worker who does what they are suppose to, in order for everyone to succeed together. If someone decides it’s more important to play on-line games or interact on social media during the workday, this does not represent a person who cares to move the company forward or advance up the ladder.
Leaders understand motivating employees to do their best require a sense of pride, appreciation, and rewards for a job well done. Monitoring non-related work activities allows the boss to correct the problem before it interferes with job security and gives the employee a chance to rectify the behavior. Workplace monitoring should be used as a way to reward those who do not violate company policy and advance those who provide excellent service to the customer base. In theory, monitoring on the basic level should advance a business, and move its employees upward and forward. This is one way to encourage this direction.